Privacy Policy
Effective Date: 1st January, 2026
At Pito Guest House, located
in Elmina, Ghana, we are committed to protecting your personal data in line
with international data protection standards, including principles similar to
the General Data Protection Regulation (GDPR). This policy explains how
we collect, use, disclose, and safeguard your information.
1.
Who We Are
Pito Guest House provides
accommodation and hospitality services in Elmina, Ghana. For the purpose of
data protection laws, we act as the data controller of your personal
information.
2.
Information We Collect
a.
Personal Information
- Full name
- Phone number
- Email address
- National ID / Passport details (as required by law)
- Payment details
b.
Booking Information
- Reservation dates
- Room preferences
- Special requests
c.
Technical Data
- IP address
- Browser type and device information
- Website usage data (via cookies)
3.
Legal Basis for Processing
We process your personal data based
on:
- Contractual necessity: To process and manage your booking
- Legal obligation:
Compliance with local laws and regulations
- Legitimate interest:
Improving our services and customer experience
- Consent:
For marketing communications (if applicable)
4.
How We Use Your Information
Your information is used to:
- Confirm and manage reservations
- Provide customer service and support
- Process payments
- Communicate booking details and updates
- Improve our website and services
- Meet legal and regulatory requirements
5.
Sharing of Personal Data
We may share your information with:
- Payment processors
for secure transactions
- Booking platforms
(e.g., online travel agencies)
- Government authorities where required by law
- Service providers
who assist in operations (under strict confidentiality)
We do not sell or rent your
personal data.
6.
International Data Transfers
As we may serve international guests
or use global service providers, your data may be transferred outside Ghana. In
such cases, we ensure appropriate safeguards are in place to protect your
information.
7.
Data Security
We implement appropriate technical
and organizational measures to protect your data against unauthorized access,
loss, misuse, or alteration.
8.
Data Retention
We retain your personal data only
for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and regulatory obligations
9.
Your Data Protection Rights
You have the right to:
- Access
your personal data
- Correct
inaccurate or incomplete information
- Request deletion
of your data
- Restrict processing
of your data
- Object
to certain processing activities
- Withdraw consent
at any time (where applicable)
To exercise these rights, please
contact us using the details below.
10.
Cookies Policy
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You can control or disable cookies
through your browser settings.
11.
Third-Party Links
Our website may contain links to
external websites. We are not responsible for the privacy practices or content
of these third-party sites.
12.
Children’s Privacy
Our services are not directed to
children under 18 without parental supervision. We do not knowingly collect
personal data from children without consent.
13.
Updates to This Policy
We may update this Privacy Policy
from time to time. Updates will be posted on this page with a revised effective
date.
14.
Contact Us
If you have any questions, concerns,
or requests regarding this Privacy Policy, please contact us:
· Phone: (+233)502
822 987 / (+233)502 822 981
· Email: info@pitoguesthousegh.com,
support@pitoguesthousegh.com
· Address: XX92
Avocado Street, Elmina, Ghana.